This website (www.adore-antwerp.com) is operated by Adore Antwerp SRL
We are a company registered in Belgium and regulated by Belgian law.
Our address is:
Diamond Club of Antwerp
Pelikaanstraat 62, Office 520, 2018 Antwerp.
The company’s VAT number is BE 0690.700.277
Throughout the site, the terms “we”, “us” and “our” refer to ADORÉ ANTWERP. ADORÉ ANTWERP offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS
Diamonds: Diamonds sold by ADORÉ ANTWERP are natural and not synthetic in nature. These diamonds are purchased from legitimate sources and countries that are a part of the Kimberley process scheme. ADORÉ ANTWERP hereby guarantees that these diamonds are not from conflict zones, a guarantee based on its know-how and/or written guarantees from the supplier of these diamonds.
All diamonds weight as from 0.30ct sold by ADORÉ ANTWERP shall carry certificate of authentication.
Gold: ADORÉ ANTWERP products are made of 18 carat gold.
Any other materials, such as silver and platinum will be mentioned in the product description.
Any description and information concerning the weight of precious materials and the number of stones and carats are provided for information purposes only and may vary slightly depending on the size selected.
Despite the great care taken by ADORÉ ANTWERP in the presentation of its articles on the Site, ADORÉ ANTWERP cannot guarantee that the actual appearance corresponds exactly to what appears on screen. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
SECTION 6 - PRICING
All prices are stated in Euros and are subject to change, at any time and without notice. ADORÉ ANTWERP reserves the right to change prices without prior notice at any time. All applicable taxes are included in the final price shown on at the time of “Checkout”.
ADORÉ ANTWERP carries out checks on a regular basis to ensure that the prices charged are correct. However, certain prices may be impacted by an error. If ADORÉ ANTWERP notes that an error has been made in relation to the price of the Order, the Buyer will be informed as soon as possible. ADORÉ ANTWERP reserves the right to cancel any Order relating to an article for which an error in pricing has been made. If payment has already been made for the Order, the Buyer will receive an immediate refund corresponding to the amount paid and, if applicable, if the Order has been delivered, this must be returned to ADORÉ ANTWERP.
The actual amount of VAT corresponding to the Buyer's Order will be shown separately in the invoice. If changes are made to the legislation in force between the date on which the Order is placed and the date an Order Confirmation is received, such changes may result in changes to the amount of sales tax corresponding to the Buyer’s Order. If this results in an increase in the sales tax for which the Buyer is liable, ADORÉ ANTWERP will contact the Buyer and ask them to re-confirm their Order.
SECTION 7 - ORDERING
Each ADORÉ ANTWERP jewellery is handcrafted with care and precision once your order is confirmed. Production of Collection items can take up to 6 weeks depending on the design and the rarity of the desired gemstones. For any questions about the process and timings, please contact us at info@adore-antwerp.com or make an appointment on the contact page.
Keep in mind that considering we offer bespoke jewellery, (“bespoke jewellery” means any jewellery that is created by us in accordance with your specifications. This includes but is not limited to items with customised design, metals, stones or engravings) your right to cancel is revoked.
SECTION 8 - PAYMENT
Payment for Orders can be made by:
- Bank Transfer (Debit or Credit Transactions)
- Available Payment Wallet
All Orders must be paid for immediately at the time the Order is placed. Upon Order Confirmation, the Buyer will receive written confirmation of the price paid for each of the articles, giving details of the price of the articles and applicable taxes therein.
When ordering via the site, you must provide your payment details on the appropriate form. ADORÉ ANTWERP shall not be held liable for entering incorrect details in the said form for payment.
If, for any reason whatsoever (objection, refusal by the issuer’s payment processing center, etc.), it proves impossible to debit the amount owed by the Buyer, any purchasing process via the Internet will be immediately cancelled.
SECTION 9 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made on our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 10 - SHIPPING
After your order is placed, you will receive an email confirming your order. After the order is shipped, you will receive an email confirming the shipment and a tracking number to track your shipment.
ADORÉ ANTWERP offers complimentary shipping within the E.U. Shipping outside the EU will be charged at cost. For information, contact us at info@adore-antwerp.com
Any problems concerning the items delivered (damaged, missing articles, broken or faulty items, etc.) must be communicated to info@adore-antwerp.com within 3 days (including public holidays) after delivery (as per postmark).
This notification, stating your reservations and claims relative to the non-conformity of the products delivered or defects, is to be sent by e-mail info@adore-antwerp.com
No claims will be accepted after this period.
SECTION 11 - RETURN
Goods sold are non-refundable. All items are custom made to order therefore exchanges or returns are not offered for change of mind. We recommend that you confirm appropriate sizing according to our guidelines prior to placing your online order.
Any subsequent returns, refunds, credits or exchanges shall be at the discretion of Adore Antwerp where all decisions are final.
SECTION 12 - WARRANTY
ADORÉ ANTWERP covers the cost of reasonable repairs under normal wear for the first six months after purchase. If a piece shows signs of improper care or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost. An estimate of the repair can be given prior to the repair. After 6 months, we will repair pieces at cost.
Customers are responsible for return shipping costs and liable for any damage, loss or theft incurred during transportation or repair.
Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided.
We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers.
Resizing is at cost and is quoted on a case by case basis.
SECTION 13 - REPAIR
If your jewellery needs service or repair, you can return it to us at the below address:
Adoré Antwerp SRL, Diamond Club of Antwerp, Pelikaanstraat 62, Office 520, 2018 Antwerp
Please contact us prior to returning your piece, and ensure that all your details, including your order number and return address are included. If you are returning a piece for resize, please ensure the new size is included and has been accurately measured. If you lost an earring, our ability to make a mate is dependent on availability of materials. In order to ensure a best possible match, we request that you send in your remaining earring to be used as a guide.
We recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery and the piece is adequately packed and padded (as plain as possible without any logo or mentioning of jewellery). We will not accept any liability if the piece is damaged in transit due to poor packaging.
We will let you know once we have received your piece, to give you an indication of any cost involved, and expected timeframe.
For queries regarding repairs and resizes, please contact info@adore-antwerp.com
SECTION 14 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 15 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 16 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Adore Antwerp, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Adore Antwerp and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 21 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Belgium.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about the General Terms and Conditions should be sent to us at info@adore-antwerp.com